We hope you are delighted with your purchase! If you’re having any issues please contact us and we’ll try our best to fix it right away.

If for any reason you are not entirely happy with your purchase or you have simply changed your mind, no worries! We make returns and exchanges easy.

 

45 Days Refund & Exchange

You may request a return or exchange within 45 days of receiving the product, as long as it is unopened / unused / undamaged, shows no signs of wear, and includes all original packaging and accessories in good condition. Please contact us in advance so we know to expect your return.

• A fee may be deducted from the refund if the product shows obvious signs of use or any damage.
• For credit card purchases, it may take up to 7-15 business days for the refund credit to appear on your statement.
• Shipping charges are non-refundable.
• For returns due to customer reasons, you will be responsible for all return shipping charges. The specific fee should be based on the express company you choose.
• For returns with authorized confirmed quality problems, the goods received are damaged or not correct, GTGUARD will be responsible for all return shipping charges.

*For the wrong return or severely damaged items, GTGUARD has the right to refuse a refund or choose partial refund.

Customers may request to cancel their order within 1 day of purchase, as long as the item has not yet shipped. GTGUARD processes and ships orders within 1–2 business days of receiving them. If your cancellation request is submitted before the order has been shipped, and within the 1-day cancellation window, it will be accepted without any issue. Once an order has shipped, it can no longer be canceled, but you may be eligible for a return.

 

 

HOW TO RETURN AN ITEM

•STEP 1: Email customer service at service@gtguardhunt.com to obtain the address information you need regarding products returning. 

*The address listed below is for reference purposes only and may vary depending on your location and the type of product being returned. Before sending any items back, please contact our customer support team to confirm the correct return address. Returns sent without prior confirmation may be delayed or not accepted.

US RETURN ADDRESS (FOR REFERENCE ONLY): 14039 S Gessner Rd, suite B dock#5, Missouri TX 77489. 

•STEP2: Place the item securely in its original packaging, and mail your return through a trackable method.

•STEP3: You will get a refund or exchange within 48 hours after receiving your return and inspecting the condition of your item.

 

Two Years Extended Warranty

GTGUARD warrants its physical products under normal use for a period of two years from the date of purchase by the original purchaser (“Warranty Period”)—when purchased directly from our official website.

This extended warranty is a complimentary benefit we offer to our direct customers, providing added peace of mind, long-term reliability, and access to priority support.

 

HOW TO OBTAIN WARRANTY SERVICE

Email customer service at service@gtguardhunt.com with your order number and the exact symptom.

 

Within 15 days of receipt of the purchased product, GTGUARD will cover the cost of shipping to and from your location if GTGUARD or an authorized technician confirms that the issue is covered by the warranty and cannot be fixed.

 

GTGUARD will provide free service to repair or replace defective components after confirmed the issue by GTGUARD or the third-party testing laboratories and GTGUARD will undertake one-way logistics cost.

 

Regarding the quality issue found on the product which does not apply to free repairs, GTGUARD will provide charged repair service to the product after confirmed by GTGUARD or the third-party testing laboratories. The charge may vary according to the specific products and the damage level.

 

Regarding the repaired or replaced product, it shall be warranted for two months after the date GTGUARD shipped it. If the original product's remaining Warranty Period is more than two months, it shall apply to the original Warranty Period.

 

NOT COVERED UNDER WARRANTY

•Products or parts whose warranty expired;

•Products purchased through channels that are not authorized by GTGUARD, or products resold by other buyers;

•Normal discoloration, wear and tear and consumption that occur during the use of the product;

•Failure or damage is caused by incorrect or improper use, maintenance or storage, including improper handling, use of the product not for the reasons intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., the infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);

•Failure or damage caused by installation, repair, alteration, addition or removal by any agency or personnel not authorized by GTGUARD;

•Damage caused by unauthorized modification, disassembly or removal of the casing, or damage due to failure to follow the official manual or instructions;

•Products or parts whose original identification information has been modified, altered or removed;

•Products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;

•Damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;

•Failure or damage caused by force majeure or accidents;

•Other failure or damage not caused by the quality of the product;